Testimonials

 

Infusion CRM is used by hundreds of organisations across the US, Canada, Europe, and Australia. Clients range from start-ups to well-established organizations and span many different industries. While Infusion CRM is the backbone of many of our client's operations, it also works well to automate a specific function within a large organization too. Below are some of the comments we often hear from our customers.

Infusion helped me launch an info business within a very busy law practice. Now, it manages both businesses. Every time I think "can it do that?" I find out that it does do that (or I call tech support and they add it to their "wish" list). I highly recommend Infusion CRM for any business that wants to take their multi-step marketing to the next (indeed, the highest) level!

I can't believe anyone would attempt to run a successful business without using Infusion Software. It easily saves me thousands of dollars every year by automating every step of my marketing and customer follow up processes.

The deeper I dive into InfusionCRM, the more amazed I am. And they keep improving it too. I went looking for a feature a few months back and couldn't find it. So I put in a feature request for checkboxes on forms linking to contact groups. Then just last week, there it was, and working perfectly too. I don't know if Infusion's programmers could have acted that fast on my request -- or if they've started reading minds!

I love that it can be used to manage several of my businesses even though they have completely different business models.

I am very new to Infusion. I like having an implementation coach to help me navigate through the system. Everyone has been so helpful.

Infusion support is really great. Requests are attended to quickly and accurately. I am very impressed.

It's the best software of its kind... oh wait! It's the only software of its kind.

Although we have not launched yet (scheduled to go live in the next couple of weeks) we can see how the system can really put more ££££ and product sales onto our bottom line....

Brilliant software to truly double sales (we've done way more than double)! The automated communication or campaign management is phenomenal.

As a small business owner, using Infusion CRM has been the best marketing software decision I ever made, and has been worth the price. Finally there's a team software guys that get what I need to do marketing, both online and offline. This is the most complete package I have found, and it is especially working will to reduce the costs would have for additional staff to follow-up on leads, and give customers the attention that they deserve.

Most information marketers I know are in various stages of panic because they struggle like crazy to manage their customers and their marketing. That's why I love your software--I don't struggle with that stuff anymore! With Infusion CRM, I can manage my marketing campaigns steps, my online marketing efforts, my affiliate programs and I can even record all my sales through the software.

I have everything I need in one comprehensive system, which saves me tons of time and makes it easy to manage my business. Plus, I can delegate management of your system to my staff. They love your software because it's so much easier to use than all the stuff we've tried in the past. I bought your software almost a year ago and I've been happy ever since. Thanks for a great product!"

If you like to play with software, or need only a contact manager, buy Outlook, ACT, or Goldmine. If you want to concentrate on sales and follow-up, take a hard look at Infusion CRM.

I am willing to bet a steak dinner that you can recover the cost of the software immediately if you simply enter your old mailing list into the database and implement a campaign to bring those folks you have been ignoring back into the fold.

I like the fact that you are always improving your product but it doesn't really make much difference to me. It seems like there are many ways my business could benefit from your products. Also, I like that all customer service calls lead to a live person now.

Infusion CRM is absolutely amazing. But believe me, before using it, I was very skeptical. I read and re-read your website multiple times and everything sounded great, but companies usually do feed you the golden nuggets and forget to tell you about the hidden traps. So I did a lot more research and talked to a lot of marketers who were using Infusion CRM.

Well, long story short, they all recommended I invest in it immediately, so I scrapped my old out-dated CRM and jumped into InfusionCRM with both feet. Today, my staff and I have been using your software for almost a year and I can easily say that it has helped increase sales, increase conversion rates, and increase the implementation of our marketing many times over. In fact, I cant imagine running our business without this software.

Best of all, its constantly being updated, with more cutting-edge features and functions. (In fact, were still discovering all of the neat things the CRM can do!) Plus, anytime I have any questions or need advice, your friendly staff is always easy to reach and answers any questions instantly.

Overall, your CRM is the best I've ever used, hands-down, and I would recommend it to anyone who wants to make running their business easier, while increasing profits at the same time.

I've attended some of the Infusion training webinars and they are excellent. So far I'm very impressed with the software and the documentation/training. You guys are doing a great job and I want to let you know that. Also, I want you to know that I was referred to your company by Matt Bacak of Frontier Marketing.

I know that you take your affiliate program seriously, so I felt this was important to bring to your attention. I plan to be loading some of my leads into the Infusion CRM system later today. And I'm really looking forward to leveraging this system to the max. Thanks again. Keep up the great work!

I have a team of tax strategy coaches spread across the country.

You can imagine the nightmares I have had in the past tying all the data together and staying organised! I tried several systems over the years, but nothing worked and I had reached a plateau in my growth. I was so excited when I found Infusion CRM and learned that I could finally track and manage all of my marketing, leads, sales, and coaches through one system! But the truth is, I had doubts about my personal ability to use such a powerful tool. Well, was I ever pleased to see how easy the software is to use! Plus, you provide incredible customer support, and your training videos, frankly, kick the crap out of any other help manual out there!

Infusion CRM is wonderful!

Now, I have all my coaches across the country working out of one secure, web-based system that automatically tracks the leads and manages them for me. I have also integrated my online lead generation, tele-seminars, affiliate traffic and more. I've even used the software to open a whole new side of my business--I've added e-commerce into everything I'm doing. I'll tell you what, the sky is the limit with Infusion CRM!

Your software has taken the administrative workload off my shoulders and has freed me up to take my business to the next level.

All I can say is, "Thank you!" You guys got it right!

I'm definitely happy... I think its awesome software!

I have purchased your product and must admit it is unquestionably the best I have seen. And trust me I have demo'd a ton of products in this category that claim to be the best. Either they are too expensive or require costly custom programming.

Your program is extremely robust yet easy to use and has solid support. Your staff has been provided an exceptional buying experience. Thanks.

When it was recommended to me by two of the leading direct marketing "guru's" that was all it took for me to give you a "shot". The program is great! Your one on one support staff is more than I ever needed. I would be glad to recommend your CRM to any one. Thanks for all your support.

Infusion CRM is beyond belief. It's one thing to have an application so robust and complex enough to handle any issue that any marketer can come up with, but with something in depth, comes a steep learning curve. Well, it's mind blowing service that the folks at Infusion provide that makes this process smooth and seamless. It's worth the money just to learn how well executed the service is at Infusion. I'm still barely scratching the surface and I can't wait to put more into action.

I wanted to express my appreciation to you for your hard work to reach a viable business solution to my concerns. As I mentioned in our call you have created a rabid fan, and I will proselytize Infusion Software, far and wide. Thank you again for your expression of trust and generosity to help my firm succeed. Carpe diem

It's the best software of its kind... oh wait! It's the only software of its kind.

Infusion I couldn't have done it without you! This is the best business decision I have ever made.

Having incoming emails automatically linked to the matching contact is ABSOLUTELY WONDERFUL. I have been *yearning* for this (my other CRMs do it) and it is extremely, extremely helpful. Way to go and thank you for it!

I could have never imagined the tremendous growth our company would experience by using Infusion's CRM Software! Our list literally grew by 20 TIMES in just one week!!! I am thrilled!

I have been in business for 20 years and this is truly INCREDIBLE! And now we are sending personalized, customized communications to our list of customers AUTOMATICALLY. It's so easy to use!

The CRM has helped me grow my business very quickly. We are now automatically managing our customer and prospect database along with our sales, marketing, billing, accounting and much more! It's almost like magic! Thanks Infusion."

I honestly can't stop thinking how great of an investment Infusion CRM is. Sure it's a bigger investment than other systems but it's also the most intuitive, easy to use, and sophisticated solution out there. You really do get what you pay for.

With other systems I've used I would wait for phone support for almost an hour, but with Infusion I'm usually done, up and running in half that or less. The support is no short of awesome! I'm really not exaggerating. Whenever I call Infusion support about any problem, big or small, they're always so patient and eager to help. A lot of times they even fix my problems FOR me or in the least point me in the right direction and wait until I figure things out. Plus, they often follow up with me via email to make sure everything turned out okay.

Even with my initial merchant account difficulties, the Infusion team extended themselves and spent countless hours helping me find workarounds and solutions. They even were in contact with the merchant account company directly! Are these guys that crazy that they spend that much time helping ONE customer?! I guess they are... no wonder they claim they have "fanatical" support."

The entire staff at infusion software deserves an award. I have never been treated with such kindness and a willingness to help from a company than I have with Infusion Software. They really take your needs and try to implement them with their software. I would highly recommend them to anyone wanting to automate their CRM marketing.

 

I want to express my appreciation to the support team there at Infusion.

Our office recently purchased the system to upgrade office efficiency. From day one, the support has been above outstanding! We were given a wonderful tour of the system by phone, introduced to the training videos and the weekly call-in support. Of course we jumped in with a teleseminar project which required surveys, forms, sales, emails, etc. Every piece of putting this project together was supported by the Infusion Team!

Every time we ran into a snag, the support team was there to get us back on track. The dedicated staff there went way above and beyond expectations to assist us with some of the time sensitive parts of our project, on occasion, even stayed late to make sure our piece went out flawlessly. I cannot thank you all enough for making our interaction run so smoothly with the Infusion software! Thanks for all you do!

Magical Mind Enterprises is a direct response company based out of Victoria BC Canada, marketing its products to customers located as close as down the street from our offices, to as far as Dubai.

Only 3% of our sales are taken over the phone. We rarely speak with the majority of our customers. Infusion CRM automates virtually everything in our office, aside form Accounting and Finance.

My name is Rori Hartnell; I manage operations for Magical Mind Enterprises Ltd. I hold a BComm in Entrepreneurial Management, and Computer Science diploma, and I rely on the support team at Infusion to assist me in isolating problems, finding efficiencies, and making improvements to the way we sell our products.

Magical Mind is constantly updating its product lines, altering its campaigns, and capitalizing on Infusion CRM seemingly endless bells and whistles. When a campaign email or mailer is triggered, our office is buzzing the following morning with calls, emails, orders and administration. In some cases we have zero time to figure out how to use new Infusions features, or to find out why something didn't work the way we wanted it to.

Over the past five months, I can almost guarantee I have abused the Support team services at Infusion more than anyone else - to the point that we are now on a first name basis. I appreciate it guys. Art, Jared, Sharyl and to anyone else I have carried on tricky tech support calls with, thank you it makes all the difference. I need to have my hand held when I'm learning a new application, or a new part of any computer program. I literally need to have someone say to me, Rori, click the button here, and you are going to see X, Y, or Z. I need someone to have patience with me, and to understand that in addition to what I'm doing at that moment in time, there's likely a mountain of unrelated issues waiting in my queue after the call ends.

You guys are great, and in many ways is the underpinning support of our day to day operations. Much appreciated, support team.

I want to thank you (all of you) for the first class support you are giving me during the early stages of my learning curve with the Infusion Software system".

I have called a number of times with questions ranging from How Do I... to setup strategy, and your support staff have been consistently patient, helpful, knowledgeable, and professional in every way. When I first read about your support I thought it was just good marketing, but to my amazement, you live up to it every day! With 30 years in the marketing business, and 20 of those years hiring, training and managing customer support departments, my praise doesn't come lightly.

You guys have earned it. I can only wish that other companies would adopt and execute a philosophy like yours. In a tough market like most businesses face today, good customer support is increasingly going to define the companies that make it, and those that don't. I predict a long and happy future for Infusion Software! Thank you again for your excellent service and quick response.

I just wanted to send you a note about your company. Every time I called, I got someone on the phone and my questions were answered. Your company does something that we don't even do well (something we need to do better) you deliver what you promised.

All of the website training has been sent to me like clockwork, just like you said it would be. You have a GREAT company.

When I call for service and I get to talk to a Support team like this, I am in heaven. I don't think companies understand how important it is to have a great service department. When I call and get bad service I am telling everyone all day not to use the service.

When I call and get someone at Infusion Software on the phone who is knowledgeable, kind, and willing to go the extra mile, I am in heaven. All day long I'm telling people to buy your product.

I love Infusion CRM software! I've already referred this product to friends, business professionals and anyone else who will listen to me. It is simply the best solution on the market.

There is nothing else out there that will put your business on auto-pilot quite like Infusion CRM. On top of the robust feature set, it is their terrific customer service that truly sets them apart from any other CRM company. Infusion has really helped me build my business.

I think that Infusion Software as a company is second to none in terms of customer service. The software makes a huge difference in my business; the customer service is a great model to duplicate in my company so that I can create an outstanding business that works nationwide.

I am still in awe of all that Infusion software can do. 8 years ago Jack and I attended a Jeff Paul/Dan Kennedy Seminar and started selling our info product using all the marketing ideas and concepts that they taught us.

I love it and have set up 4 of my clients with Infusion CRM.

Now it works like a dream - thank you. My credibility has gone through the roof because of your robust system and the ability to adapt to many different client questions.

One of my clients who runs a £5m training company agreed to take Infusion over Microsoft CRM, ACT, and GoldMine because of the power of Infusion's marketing automation and its expanded features. You are making my marketing business fly - I am becoming the leader in CRM solutions when I show my clients how Infusion works.

People stop and their jaw drops when I show them some of the possibilities, and it gets better. I am getting my clients to buy the license and I help them design and implement the campaigns. It is working really well and I am very proud to be a client of Infusion."

Finally there is one internet application that can do it all for me.

Not only has Infusion streamlined my business, but it has allowed me to do more in less time. Plus, I know I have just scratched the service to all this great piece of software can accomplish. If you are doing any business where keeping in touch with contacts is important, then this is the system for you. Once you're up and running, you will find every other system pale in comparison.

Great job Infusion - can't wait to see what you're going to come up with next.

I'm very impressed with the Infusion CRM in general.

The features are just so well planned that it makes you wonder what these guys didn't think of! The auto charge trigger setup is just perfect. I was looking for a way to ensure our clients are notified if we have problems charging them for their transaction and the cascading trigger setup was just right for the job. A few clicks and it's all set! Just what i needed - Thank you Infusion Software!

"It's fantastic! I used to have leads falling through the cracks everywhere imaginable, but now I am able to stay in touch with those leads and we are turning more and more of them into sales - automatically.

The sales flow management feature tells me exactly where every prospect is in the sales process. We are closing several sales every week that I know we would have lost without Infusion CRM. It's no coincidence that we are having record-breaking sales week after week. Conservatively, Infusion CRM is adding $5k a week to our top line($250k this year). I just can't speak highly enough about the system and the quality of service you've given me.

I strongly recommend Infusion CRM to serious entrepreneurs!

As an attorney managing a busy plaintiff's personal injury practice with a complex, multi-step direct response marketing system, I had been on the lookout for software that would help me keep track of everything Bill Glazer and Dan Kennedy have taught me.

When I decided to create my own info-product for attorneys (teaching them to do what Dan and Bill have taught me to do) I knew I had to have something that would really allow me to go from "idea to implementation" in a matter of minutes. I looked at the standard off the shelf customer relationship software programs and "sat in" on a couple of webinar demonstrations with the folks at Infusion.

There simply was no comparison so, even before our info-product was actually ready, I decided that Infusion CRM was the product I needed. At first it seems overwhelming... it does so much.. but I quickly discovered that virtually everything you can think of has been "built into" the software so well it was though it was reading my mind! I keep thinking "I wonder if it can do XYZ", and "viola" it CAN. It's loaded with help built right in and the support at Infusion has been tremendous.

Some of the smartest info marketers I know of are using Infusion CRM and I am happy to join them in enthusiastically recommending Infusion CRM for anyone who would like to "do less" so they can "make more".

I've used your CRM software for a long time, but it wasn't until after I watched the tutorials that I really began to understand how powerful the software is. The tutorials really are VERY helpful.

There is NOTHING better than Infusion.

In 4 months I've made a 180 degree switch from first thinking 'Darn, that's pricey' to 'Ok, you got me' and now 'I couldn't imagine my life B.I. (before infusion)... because this thing is INCREDIBLE!' The CRM simply rocks. And the staff at Infusion are always working hard to continue adding new features that make my life easier every day. With that said, there IS a learning curve to anything... and Infusion is no different in that respect from other tools, systems, and programs that you'll make an investment in to grow and run your business.

And even though I'm a pretty tech savy guy, getting into Infusion when we first got it was like sitting in the driver's seat of a space shuttle... when I've previously only flown model airplanes! Thank GOD for their 'mission control' implementation department. Within a few days of our purchase, they contacted me and we began the step-by step process of getting the system configured, importing our data, setting up products and continuity programs, sale forms, action sequences, multi-step campaigns, affiliate programs, and seamlessly transitioning everything from our old programs into Infusion.

Without the implementation department, and Jarrod Morris in particular, we NEVER would have gotten off the ground as with as much speed and precision as we have. If you're serious about systemizing and automating your business, then you NEED Infusion. And once you've made the decision to make the investment, your next step should be figuring out how fast you can get up and running on the system to maximize your ROI. And the implementation department is there to help you do just that.

Get up and running FAST... so you can start reducing your stress and making more money! The value they bring to the table is absolutely priceless.

Thanks guys for all your help and all that you do! We appreciate you!